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Shipping policy

Last updated: September 2026

This Shipping Policy applies to orders placed directly through schiffer.health.

1. Shipping Areas

Schiffer Health currently ships to the 48 contiguous United States and Washington, D.C.

We do not currently ship to:

  • Alaska
  • Hawaii
  • Puerto Rico
  • Guam
  • U.S. Virgin Islands
  • American Samoa
  • Northern Mariana Islands
  • U.S. Armed Forces addresses (AA, AE, or AP)

Shipping availability is confirmed at checkout based on the delivery address.

2. Order Processing

Orders are typically processed and prepared for shipment within 2 business days, Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

3. Shipping Rates

Shipping charges are based on the order subtotal:

  • $0.00–$19.99: $4.97 shipping
  • $20.00–$49.99: $7.97 shipping
  • $50.00 or more: Free economy shipping

The applicable shipping charge will be displayed at checkout before payment is completed.

4. Estimated Delivery Time

Once an order has shipped, delivery typically takes 2–8 business days, depending on the destination and carrier.

Please allow up to 10 business days total from the date of order placement for processing and delivery.

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, high-volume periods, or other circumstances outside our control.

5. Order Tracking

When tracking is available, customers will receive a shipping confirmation email containing tracking information after the order has shipped.

Please allow time for the carrier’s tracking system to update after the package has been accepted.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Schiffer Health is not responsible for delivery delays or additional charges caused by incorrect, incomplete, or undeliverable address information provided by the customer.

If an order is returned to us because of an address issue, additional shipping charges may apply before the order can be resent.

7. Lost, Missing, or Damaged Shipments

If an order arrives damaged, contains missing items, or appears to have been lost in transit, please contact Schiffer Health promptly.

Include your:

  • Order number
  • Full name
  • Description of the issue
  • Photographs of the package and product, where applicable

We will review the claim and provide the appropriate resolution based on the circumstances.

8. Delivery Delays

Carrier transit times are estimates. Schiffer Health is not responsible for delays caused by shipping carriers, severe weather, natural disasters, holidays, customs or regulatory issues, or other events outside our reasonable control.

If a shipment is significantly delayed, please contact us so we can assist with tracking the order.

9. Contact Us

For questions regarding shipping or an existing order, contact:

Schiffer Health
Email: help@schiffer.health